1. Not knowing what you don’t know
Its easy to do online surveys these days. Too easy. It may be so cheap and easy that you do it without understanding the basics and end up with misleading answers that send your business down the wrong path. This is worse than never doing any research in the first place. Spend a tiny time and get to know what you don’t know about market research. A basic divulge of the following topics is a great start.
- Sampling and sampling error
- Quantitative vs. Qualitative research
- Question bias / query design
- Response rates / reliance levels
- Questionnaire coding
- Why people take surveys (social contract)
Marketing Research Book
Some great books on these subjects are:
“Mail and Internet Surveys: The Tailored found Method” by Don A. Dillman
“Asking Questions: A Definitive Guide to Questionnaire Design” by Norman Bradburn, Seymour Sudman, Brian Wansink
2. Not eliminating sampling errors
Now that you know what sampling error is you can understand why it is requisite to conducting meaningful market research. Many of the online surveys you see today are full of possible sampling errors. Don’t be one of them. Take the time to found a good sample and then make sure you get as many of those people as possible to your survey. This is probably the biggest inequity between expert market research and your do-it-yourselfers. The pros take the time and money to found good samples and then make sure that they get good response rates. You can to if you put in the effort.
- Always use a true random sample
- Tracking your respondents (Pins)
- Program the inspect to eliminate duplicates and respondents with bad intentions
- Check the data for oddities (clean the data of illegitimate records)
- Use incentives (does not have to be monetary, see public contract)
3. Development decisions with inaccurate information
If you never understood any of # 1 and # 2 it is a good bet your inspect is useless. Worse than that you may think it is telling you what to do with your foremost business decisions. Development decisions with inaccurate facts is worse than taking a guess.
4. Writing bad questionnaires
You might get everything else right and then go and write a bad questionnaire. Lots of online surveys have at least one bad question. What is a bad question? It’s any of the following:
- Biased questions
- Unanswerable questions (impossible to know the answer)
- Questions with two meanings
- Hard to understand questions (way to long, strange use of words)
- Dumb questions (asking about something the researcher should already know, or has already asked)
5. Programming a hard to take survey
After you have spent all that time creating a good sample and writing good questions don’t ruin it by programming a hard to use survey. One of my top gripes is forcing respondents to perfect every answer. Too much of this is going to get you either a contrived retort or the respondent leaving. Neither is good.
- Don’t force non-critical questions
- Don’t have non-standard buttons
- Don’t use non-standard technologies (java applets, etc.)
6. Going cheap
Both the good and bad thing about online market research is that it can be much less costly than in the past. The bad of this is that it is just too easy to show the way flawed market research. Many of the above items cost time and money (sampling, questionnaire design, etc.) Spend the time and money to do it right. Even great hire a capability market research firm to do it for you. either way you will save money in the long run by conducting capability market research.
7. Confusing public networking with quantitative market research
Talking with lots of people (social networking) might gain you requisite qualitative facts but it is not quantitative market research. The inequity is qualitative facts rarely represents all of your audience and gives you personel opinions and ideas. Quantitative research on the other hand is designed to describe all of your audience and gives you answers that you can know reflects all of your customers. Don’t confuse the two. public networking can be useful but understand its limitations.
8. Being overly “cute” with the inspect tool
Your market research is supposed to fetch meaningful facts about your target audience. It is not supposed to impress them with all the high technology you can master. Keep your inspect technology as uncomplicated as possible to sell out excluding respondents that are not up to speed with the most recent and greatest.
- Keep Flash and JavaScript to a minimum (use them but not in requisite areas, all the time provide alternatives.)
- Use tried and true web technologies
9. Relying on only one source of information
Market research is a snapshot of opinions at a clear time. If your research results in wildly dissimilar answers than you were anticipating it is wise to confirm these conclusions with more data.
- Conduct other survey
- Look for corroborating data
10. Ignoring your market research
If you go to all the issue to show the way a good study then have a plan to do something with that information. Too many organizations will show the way market research for one imagine or other and when they get facts back just sit on it. Don’t be the one who ends up saying “Wow, if we had just done what our market research told us we wouldn’t be in this bad position”. Before you show the way any online research have a plan as to what you will do with it.
Top 10 Mistakes in Conducting Online store explore